Terms of Service — The Team Spirit Shop

Last Updated: September 2026

1. Overview

The Team Spirit Shop (“we,” “us,” “our”) provides custom spirit wear, apparel, and related products through our website, online stores, and in‑person ordering. By purchasing from us or using our services, you (“you,” “customer,” “client”) agree to the following Terms of Service.

Definitions

• Custom items: Products made to order, personalized, decorated, or produced specifically for your team, group, or individual request.
• Non‑custom items: Standard retail items sold without personalization.

2. Ordering & Payment

Payment Requirements

• All orders must be paid in full before production begins unless otherwise agreed in writing.
• Production begins only after payment has cleared.
• Unpaid invoices may be canceled after 7 days.

Customer Responsibility

• Custom orders are created based on the information you provide. Please double check names, numbers, colors, sizes, and all customization details before submitting.

Order Acceptance

• We reserve the right to refuse or cancel orders due to errors, suspected fraud, pricing inaccuracies, or supply issues.
• Prices are locked in at the time of purchase and cannot be adjusted retroactively.

3. Custom Artwork & Approvals

Artwork Proofs

• Artwork proofs (when provided) must be approved in writing before production.
• Delays in approval will delay production timelines.

Changes After Approval

• Once approved, changes cannot be guaranteed and may result in additional charges.

Copyright & Licensing

• You confirm that any logos, mascots, or artwork you provide are owned by you or licensed for your use.
• We reserve the right to refuse artwork that is copyrighted, inappropriate, or violates trademark or licensing restrictions.

Color Variations

• Color variations may occur due to screen settings, garment dye lots, or printing processes.

4. Production Time

Standard Production

• Production time varies based on order size, season, and inventory availability.
• Typical production ranges from 10–15 business days but may extend during peak seasons.

Completion Dates

• Estimated completion dates are not guaranteed, though we do our best to meet them.

Rush Orders

• Rush orders may be available for an additional fee, which must be paid upfront.

5. Shipping, Delivery & Pickup

Shipping

• Shipping costs are calculated at checkout or invoiced separately.
• Once an order leaves our facility, shipping carriers are responsible for transit delays, lost packages, or damage.

Local Pickup

• Local pickup orders must be collected within the posted pickup window unless other arrangements are made.
• Unclaimed pickup orders will be held for 30 days and may be donated or discarded after that period.

6. Returns, Exchanges & Refunds

Custom Items

• All custom orders are final sale.
• We do not accept returns or exchanges for sizing, color preference, or design changes after approval.

Defects & Errors

• If an item is defective or incorrect due to our error, we will repair, replace, or refund at our discretion.
• Defect claims must be submitted within 7 days of receiving your order.

Non‑Custom Items

• Non‑custom items may be eligible for return within 7 days if unworn and in original condition.
• Email customerservice@theteamspiritshop.com to start the return process.
• Buyer pays return shipping.

Sale Items & Fees

• All sale items are final sale.
• Shipping fees are non‑refundable.

7. Online Store Policies (Team Stores & Group Stores)

Ordering Windows

• Each team or group store has its own ordering window.
• Orders placed outside the window may not be accepted and may be refunded or canceled.

Mockups & Variations

• Items shown in mockups may vary slightly due to screen settings, dye lots, or garment availability.

Customer Responsibility

• Customers must verify all customization details before submitting their order.
• We are not responsible for incorrect entries made by the customer.

Order Finalization

• Once an order is placed, we are unable to change items, add items, or cancel any part of the order.
• If an exception is made, additional fees may apply.

Production Process

• Orders from team stores are produced together and may not be separated or expedited individually.
• Orders cannot be combined across different team stores.

8. Pricing & Availability

Pricing Policies

• Prices are subject to change without notice.
• Pricing may vary between online stores, in‑person orders, and special events.
• Bulk discounts or team pricing apply only when stated.

Inventory & Substitutions

• Inventory availability may vary.
• Substitutions of equal or greater quality may be made when necessary.

Promotions

• Sales, promotions, and discount codes cannot be applied retroactively.

9. Limitation of Liability

External Delays

• We are not responsible for delays caused by suppliers, shipping carriers, weather, or events outside our control.

Order Liability

• Our liability for any claim related to your order is limited to the amount you paid for that order.

Material Sensitivities

• We are not responsible for allergic reactions to materials, inks, or fabrics.

Customer‑Provided Garments

• We are not liable for damage to customer‑provided garments (if applicable).

10. Privacy & Personal Information

Information Collection

• We collect only the information needed to process your order and communicate with you.

Information Sharing

• We do not sell or share your personal information with third parties except for payment processing or shipping services.

Security

• We do not store full credit card numbers.
• Third‑party payment processors and shipping carriers have their own privacy policies.

Consent

• By using our website or online stores, you consent to our privacy practices.

11. Changes to These Terms

We may update these Terms of Service at any time. The most current version will always be posted on our website. Continued use of our website or services constitutes acceptance of updated terms.

12. Contact Us

For questions or concerns, contact us at: customerservice@theteamspiritshop.com